We endeavour to provide you with the best online tutoring services in every academic field. However, we also have a refund policy which would ensure that your payments are secure in case you are not satisfied with our services. Also, when you book your session with us, we assume that you must have read and agreed to all the policies that have been stated.
Refund/ cancellation policy will be applicable under certain conditions only. These are:
Cancellation by the client
For instance, a client books a session with us on 5th December for 12th December at $40/hr, then the following refund would be initiated from our end.
- If the client cancels the session any time before 24 hours from the commencement of the session, then 100% of the amount would be refunded.
- If the client cancels the session in between 18-24 hours before the commencement of the session, then 50% of the total amount would be refunded.
- If the client cancels the session, before 6 hours of the commencement of the session, then no amount would be refunded.
Cancellation by us
If the session has been cancelled by us, anytime between 5th-12th December, the total amount would be refunded to the client.
In addition to these refund/ cancellation policies, some additional terms and conditions are
Please make sure to go through each and every terms and conditions diligently, before booking a session with us.
- In case, the client is not satisfied with the session, then we would provide them with one more session, at no additional cost.
- In case, there is any additional requirement from the client, we would cater to them. However, additional cost might incur, based on the requirement.
- We believe in maintaining the privacy of our clients. Thus, we would not share the contact details of our clients with anyone, except our subject specific experts.
- In case of any unforeseen events, if we cancel the session, then we will reschedule the session at the time which suits both parties.
The terms and conditions are subject to change as per the guidelines of the management. So, make sure to check the website for regular updates.