Responsibilities

The selected candidate would serve as a single point of contact and would be responsible for managing both customer relations as well as business operations. Specific job responsibilities of the candidate include

• Answering calls/chats politely and professionally to provide information about services through different communication channels.
• Receiving the order, understanding the requirements and providing price quote.
• Building rapport with the client, convincing him about the best service quality offered and ensuring that the client books his order with us.
• Performing the registration process for clients without any errors.
• Make reminder calls to clients, send follow-up emails and schedule appointments.
• Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints.
• Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
• Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.
• Getting feedback and Quality Assurance on identified or unidentified errors.
• Assisting in sales or getting hold of potential customers by answering product and service questions; pitch any new product or service the company may be providing.
• Analyzing customer needs and recommending best available offers based on those needs.