The Executive-Client Relations would be required to directly interact with student clients communicating through both voice (Phone Calls) and non-voice support (Email, Live Chat on Website, Facebook Messages, Whatsapp chats). The process involves informing clients about the services offered, understanding their specific requirements, giving price quotes and booking the orders. The task also involves following up with the clients, answering their queries, convincing them about the best service quality offered and maintaining records of the orders booked. The candidate would also be responsible for assigning the booked orders to the Experts and get the tasks completed before their respective deadline while ensuring high quality work.
The selected candidate would serve as a single point of contact and would be responsible for managing both customer relations as well as business operations. Specific job responsibilities of the candidate include
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