Executive / Sr. Executive – Client Relation (Academic Writing)

The Executive-Client Relations would be required to directly interact with student clients communicating through both voice (Phone Calls) and non-voice support (Email, Live Chat on Website, Facebook Messages, Whatsapp chats). The process involves informing clients about the services offered, understanding their specific requirements, giving price quotes and booking the orders. The task also involves following up with the clients, answering their queries, convincing them about the best service quality offered and maintaining records of the orders booked. The candidate would also be responsible for assigning the booked orders to the Experts and get the tasks completed before their respective deadline while ensuring high quality work.

Responsibilities

The selected candidate would serve as a single point of contact and would be responsible for managing both customer relations as well as business operations. Specific job responsibilities of the candidate include

  • Answering calls/chats politely and professionally to provide information about services through different communication channels.
  • Receiving the order, understanding the requirements and providing price quote.
  • Building rapport with the client, convincing him about the best service quality offered and ensuring that the client books his order with us.
  • Performing the registration process for clients without any errors.
  • Make reminder calls to clients, send follow-up emails and schedule appointments.
  • Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
  • Follow up to ensure that appropriate action has been taken on customer requests and complaints.
  • Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
  • Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.
  • Getting feedback and Quality Assurance on identified or unidentified errors.
  • Assisting in sales or getting hold of potential customers by answering product and service questions; pitch any new product or service the company may be providing.
  • Analyzing customer needs and recommending best available offers based on those needs.

Minimum Educational Qualification and Experience:

  • Graduate from any reputed institution from India/Abroad
  • MBA or Masters in any specialised subject would be an added advantage.
  • Minimum 1-2 years’ experience in dealing with international clients (voice-support).
  • Strong foundation of finance/accounting or engineering subjects would be an added advantage
  • Excellent typing speed
  • Ability to handle pressure and work on tight deadlines.
  • Excellent multitasking skills.

Required Skills:

  • Excellent communications skills in English (Excellent command over UK Accent)
  • Good interpersonal and analytical skills
  • Good interpersonal and analytical skills
  • Excellent typing speed (while chatting through Website/Facebook/Whatsapp)
  • Ability to handle pressure and work on tight deadlines.
  • Excellent multitasking skills.
  • Ready to work in Rotational Shifts
Apply Now
  • Department: Client Relations (Academic Consulting)
  • Project Location(s): Noida/NCR
  • Education: Graduation/Master's Degree/MBA
  • Experience: 0-3 Years
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